The handle won't retract:
- Check to see if the back screw is on too tightly.
- Try cleaning the blade and the cutter, which can become clogged with fibers.
The back screw keeps coming loose:
- Check to see if the washer is installed properly. Remember the prongs should be facing upwards, like a hat.
When in doubt, removing and cleaning the blade and the cutter regularly will make it more smooth, and help the parts last longer.
Last but not least, if you are still experiencing issues, please contact us below and we will gladly take a look for you. All of our products are covered under our worry-free warranty!